Refunds and cancellation
Last updated 5 October 2026
Refunds: 14 days, no questions asked
Changed your mind about a purchase? Email [email protected] within 14 days of being charged, from the email address on your account, and we will refund it in full. You do not have to give a reason.
- Single Video: the refund ends that project's unlock.
- Pro: a refund for a payment also cancels the subscription, and Pro ends.
- Refunds go back to the card or account you paid with. Your bank may take a few days to show it.
- Payments are handled by Stripe. Your receipt comes from Link, Stripe's checkout service, which is the seller for every BeatFractal purchase, and your card statement may show Link too. You can also ask Link's support for a refund.
After 14 days we do not refund, apart from where the law requires it or where something went wrong on our side. If something is not working, tell us anyway.
Cancelling Pro
- Open your account.
- Choose Manage subscription. This opens Stripe's secure page.
- Cancel the subscription there. You can also change between monthly and yearly, or update your card.
Pro keeps working until the end of the period you have already paid for, then stops and is not charged again. There are no cancellation fees.
Failed payments
If a renewal cannot be charged, Stripe tries again over the following days and emails you. Pro is paused until the payment goes through.